Returns & Refunds Policy

Returns, Cancellations & Refunds

Change of Mind (Online Orders)

For most goods ordered online, consumers have a legal right to cancel within 14 days of receiving the goods without giving a reason. You then normally have another 14 days to send the goods back. Please notify us using our Contact Us page, giving your order number and the items you wish to return.

After receiving the returned goods (or evidence that they have been sent back, where applicable), we normally refund eligible amounts within 14 days by the original payment method. The basic outbound delivery charge is included where required by law. Reasonable deductions for handling beyond what is necessary to check the goods may apply in appropriate cases.

Perfume and Sealed Products

Some sealed goods that are not suitable for return for health protection or hygiene reasons may be exempt from change-of-mind cancellation once unsealed. Whether an exception applies depends on the actual item and circumstances. Please ask before opening sealed products if you intend to return them.

Faulty, Damaged or Incorrect Items

If goods arrive damaged, are incorrect or are faulty, please contact us with your order number and photographs if available. Your rights under the Consumer Rights Act 2015 are separate from change-of-mind cancellation rights. Nothing in this policy limits your statutory rights.

Return Arrangements

Please contact our team before posting a return so that we can give you the appropriate return address and instructions. Return postage responsibility depends on the reason for the return and the applicable legal rules. Do not send goods to an unconfirmed address.